Lamps
Sale
Help
What information do we collect?
Lamps USA collects information when you register an account on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form, or communicate with us through customer support or live chat features.
Any data requested is not required and will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.
Like most websites, this site uses cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.
What do we use your information for?
Any of the information collected from you may be used in one of the following ways:
- To personalize your experience. Your information helps us to better respond to your individual needs.
- To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by you.
- To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
- To administer a contest, promotion, survey, or other site feature.
How do we protect your information?
Lamps USA implements a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or enter, submit, or access your personal information.
These security measures include: password protected directories and databases to safeguard your information, TLS (transport layer security) encryption technology to ensure that your information is fully encrypted and sent across the Internet securely, and PCI Scanning to actively protect our servers from hackers and other vulnerabilities.
Lamps USA uses a secure server. All supplied sensitive/payment information is transmitted via TLS (transport layer security) encryption technology, and is then encrypted into our Payment gateway provider's database. It can then only be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, ie a payment has been made and funds have been withdrawn from your account, your private information (credit card numbers etc) will not be stored on the LampsUSA servers, and is also not accessible to LampsUSA personnel.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow it). This small "bite" of information enables the sites or service provider's systems to recognize your browser and capture and remember certain information.
Some of this information is necessary for the proper functioning of the shopping experience. Such as, for example, to store a history of products you have viewed so that you can return to them, or to store a list of your favorite products.
LampsUSA may use limited tracking pixels from 3rd parties like Pinterest or Facebook.
Do we disclose any information to outside parties?
We do not sell personal information for monetary compensation. However, we may share personal information with trusted third parties who assist us in operating our website, conducting our business, providing customer support (including live chat services), or servicing you.
This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Non-personally identifiable visitor information (such as page-visit statistics by anonymous people) may be provided to other parties for marketing, advertising, or other uses, and for our own use.
Third party links
Occasionally, third party products or services may appear on the LampsUSA website, such as ads for example. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of this site and welcome any and all feedback.
Live Chat and Customer Support Communications
We may offer live chat or similar customer support features on our website to assist you with your inquiries and provide customer service.
When you use these features, we may collect information you voluntarily provide, such as your name, email address, and the contents of your communications. We may also collect certain technical information automatically, such as your IP address, browser type, and browsing activity on our site during the chat session.
We use this information to:
Provide customer support and respond to your inquiries
Improve our products, services, and customer experience
Maintain records of communications for quality assurance and training purposes
Live chat functionality may be provided by third-party service providers, who may process this information on our behalf in accordance with their own privacy policies and applicable law. Comments and chats that you send to the live chat service have to necessarily be transmitted to our third party service provider (Shopify) in order for us to be able to see and respond to the messages, and therefore the conversation will be stored securely on the Shopify servers, which is not further shared with any other third parties.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. Therefore, LampsUSA will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their account and editing their stored address/identifying information. Information can also be modified by contacting LampsUSA customer service.
Children's Online Privacy Protection Act Compliance
LampsUSA is in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
CAN-SPAM Compliance
LampsUSA is compliant with the CAN-SPAM Act of 2003.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using any LampsUSA or Home Concept site, you consent to this privacy policy.
Changes to our Privacy Policy
If an update or change is need to the privacy policy, LampsUSA will post those changes on this page, and/or update the Privacy Policy modification date below.
Contacting Us
If there are any questions regarding this privacy policy you may contact the LampsUSA team using the information below.
LAMPSUSA.com
1212 American Way
Watertown, Wisconsin 53094
877-526-7247
Privacy Policy Customer Pledge
LampsUSA pledges to bring forth a privacy policy in line with the following important privacy laws and initiatives:
- Federal Trade Commision Fair
- Childrens Online Privacy Protection Act
- Privacy Alliance
- Controlling the Assault of Non-Solicited Pornography and Marketing Act
- Trust Guard Privacy Requirements
California Privacy Rights (CCPA/CPRA Notice)
If you are a California resident, you have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CPRA).
Categories of Personal Information Collected
In the past 12 months, LampsUSA has collected the following categories of personal information:
Identifiers (such as name, email address, mailing address, phone number, and IP address)
Commercial information (such as purchase history and order details)
Internet or other electronic network activity information (such as browsing behavior and interactions with our website)
Geolocation data (such as approximate location based on IP address)
Sources of Personal Information
We collect personal information:
Directly from you when you place an order, register an account, or contact us
Automatically through cookies, tracking technologies, and similar tools
From third-party service providers that assist in operating our website and services
Purpose of Collection
We use personal information to:
Process and fulfill orders
Provide customer service and support
Improve our website and user experience
Communicate with you, including sending order updates and promotional emails
Detect and prevent fraud or security issues
Sharing of Personal Information
We may share personal information with trusted service providers who assist in operating our website, processing payments, delivering orders, and providing marketing and analytics services.
We may also “share” personal information, as defined under California law, with third-party advertising partners (such as providers of tracking pixels and similar technologies) to deliver relevant advertisements and measure their effectiveness.
We do not sell personal information for monetary compensation.
Your California Privacy Rights
California residents have the right to:
Request access to the personal information we collect about you
Request deletion of your personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information
Limit the use of sensitive personal information (if applicable)
Not receive discriminatory treatment for exercising your privacy rights
Exercising Your Rights
To exercise your rights, you may:
Email us at sales@lampsusa.com
Call us at 877-526-7247
Submit a request through our website [insert link if available]
Do Not Sell or Share My Personal Information
California residents may opt out of the sharing of personal information by contacting us using the information above.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
Minors
We do not knowingly sell or share the personal information of individuals under the age of 16.
This privacy policy was last updated 10/17/2023.
