5 Star Customer Service

America's Best Customer Service

Lamps USA received the best news to help round out an already amazing year -- and it’s all thanks to you, our loyal customers.

We are honored to be recognized again by Newsweek as one of America’s Best Customer Service businesses for 2023.  We also won the in 2020 and also won the top spot for 2019, the innaugural year for this award.  This honor is both rewarding and humbling since we truly care about each customer.  Thank to your continued support, we have ranked as one of the best online lighting retailers.

Every year, Newsweek selects their ‘best of’ lists by taking a look at our exceptional customer service, because being treated respectfully, cheerfully and courteously is just as important as finding the right item at the right price.  The goal was to highlight how companies and consumers interact, and more importantly, how companies nurture these relationships.

Newsweek Customer Service Lighting 2023

This year, Newsweek has again partnered with respected global data research firm Statista (a global research firm), to collect and analyze data from 141 different retail categories, to identify stores that consistently provide the best customer service. Whether it's an easy-to-use website, a generous returns policy or just a friendly voice, these companies put the customer first.

The 2023 rankings encompassed 676 total awards for 656 unique brands.  Winners were selected based on an independent survey from a vast sample of over 30,000 US customers who made recent purchases. Customers rated quality of communications, professional competence, range of services, customer focus and accessibility.  Over 200,000 evaluations were collected.  As a result, Newsweek’s compilation reveals the best customer service companies across the board.

How is Lamps USA committed to excellent customer service?

Lamps USA maintains a rigorous customer service process to ensure every inquiry is answered in a timely manner with up-to-date, relevant information.

Did you know there are multiple ways to get in touch with us?

Customers who want quick answers are welcome to our comprehensive frequently asked questions section. More often than not, you can find the answer you’re looking for here.

Need to talk to a real employee right away? We offer live chat for quick questions in real time. Just click on the ‘Live Chat with an Expert!’ tab on the bottom right of your desktop screen.

Maybe email is more your preferred method of communication. In that case, e-mail LampsUSA at sales@lampsusa.com for order inquiries.

No computer? No problem! Get in touch with us via phone toll-free at 1-877-526-7247 (Mon-Thu 8-8 CST (Fri, Sat 10-4, Sun 12-4). Don’t forget to have the manufacturer & product number(s) along with your credit card ready.

Last but definitely not least, we’re happy to receive customer feedback and communications through regular mail. Contact us at:

LampsUSA
1212 American Way
Watertown, WI 53094

Thank you again to those of you who have made Lamps USA your number one lighting retailer for lamp shades, standing lamps, outdoor lighting, and more. Having trouble finding where to begin on your shopping journey? Check out our helpful (and free!) lighting guide and explore what your space can become.