LampsUSA - Frequently Asked Questions

Once you find a product you like, simply click the "Add to Cart " button on the product page. You can continue shopping or click on the "Checkout" button, or go to your "Cart" and checkout from there. You can enter any "special instructions" you'd like us to be aware of on the Cart page.

Once you are checking out, enter your address. Please note we cannot ship to a PO box, we must have a physical address. If this address is different to your billing address, fill out your separate billing address below and make sure you click the `no` box to indicate that your addresses are not the same. (If you do not click the box your billing address will be ignored.)

Don't forget to enter your current e-mail address (Please double check this so we can update you on the status of your order.) Then click to proceed to the next screen.

For credit card payments, fill out your name as it appears on your credit card and your credit card number (without dashes, hyphens or spaces), plus the last 3 or 4 digit security code, expiration date, payment method and whether its Visa, MasterCard or Discover.

To pay by another method such as Paypal, select the payment method in the Cart or in the Checkout and you will be directed to a page to connect with your payment method.

For a copy of your order, you may print your order prior to paying, or wait until the "order success" page when your order is placed. We will also email you a confirmation. For your protection, we verify your credit card information.

LampsUSA accepts VISA, MasterCard, Discover, Paypal and Shop Pay. Your card will be debited when we can confirm shipping time.

If any items are out of stock or backordered, you will be given the option via e-mail to cancel your order or to wait. Backorders will be charged to your credit card at the time the item is shipped. We also accept cashiers checks and money orders made payable to our parent company, Home Concept. We DO NOT accept personal checks.

If you would like to pay in installments, LampsUSA also offers ShopPay, which allows you to split your purchase into 4 equal, biweekly installment payments, with 0% interest, no hidden or late fees, and no impact on your credit score. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

Yes, we offer Shop Pay as a way to pay for your order over 4 bi-weekly installments. This means that you only have to pay one quarter of the total price every 2 weeks.

You'll provide us with your payment information and then will be charged a quarter of the total price automatically every 2 weeks until the full amount is paid. This way you can spread out your payments and manage your budget.

Please visit our Shop Pay page for more information.

We encourage you to create an account before you add items to your cart, but this is entirely optional.

If you would like to be able to login with an account and password, it is preferable to create an account before adding items to your cart, otherwise the items in your cart will not be associated with your account. Creating an account will allow you to more quickly place future orders, browse your order history and manage shipping addresses.

When placing an order you can either checkout as a guest, create an account with a login and password, or log in to an existing account.

LampsUSA collects certain customer information such as your name, address, phone number, email address, etc. to help us serve you better. This helps us to recognize you on future visits to LampsUSA and will minimize the amount of re-keying of information you have to do.

LampsUSA guarantees absolute privacy with any information given. We will never sell or lease your personal information.

Please note that items you add to your cart (with an account or not) on one device (e.g. phone or tablet) will not be accessible on another device (e.g. desktop computer). But once your order is placed, your orders can be accessed via your account from any device. If you do not create an account you can still check your order status or track items online, or by contacting us.

After placing your order with LampsUSA, you will receive an email confirming receipt of your order. Many orders ship the next business day, but some orders take a few days to ship. Out of stock items will take longer.

We will update you via e-mail if you will be unable to receive your item(s) within 2 to 4 weeks from the date of your order. If you do not receive a confirmation e-mail, please email us at sales@lampsusa.com.

An email will be sent to you with tracking number(s) as soon as we know your item(s) have shipped. You can also check the status of your order online.

Yes. LampsUSA's secure software encrypts all your personal information including credit card number, name, address and phone number. Our software utilizes 128-bit encrypted "TLS" transport-layer security technology as used by other major retailers.

Please refer to our security policy for more details.

Yes. We have a strict privacy policy which ensures that we will not sell or share your information with any third parties. Your payment information will be kept very securely and only for as long as needed to process your order.

Please refer to our privacy policy for more details.

Ye, you can either print out your order and mail your order to us along with a cashiers check or money order (made payable to our parent company Home Concept).

Please DO NOT send a personal check, we do not accept them. Also you can call us toll-free at 1-877-526-7247 to place your order over the phone, or via live chat. Please have your credit card and item's sku number available prior to calling.

Orders can be cancelled provided they have not shipped out yet. Once an order leaves a warehouse the order cannot be cancelled. If the item has shipped already and you need to cancel it, you will have to receive the item and then contact us to make a return per our return policy.

If you feel that you may need to cancel your order for any reason, please contact us as soon as possible to check if it can still be cancelled.

Prior to being one of the most loved lighting stores online, we started life as brick-and-mortar retail stores in 1994. Successfully serving the community from multiple locations, we offered a wide range of lighting, home decor and furniture.

Then we became one of the earliest pioneers of internet-based retail. We founded our first e-commerce website in 1998 when very few companies were online. Since then we've been expanding and improving, fulfilling millions of orders nationwide and supporting many happy customers.

We've taken every measure possible to design and deliver a friendly, ease-to-use and well-maintained website. Our website and security is state-of-the-art, and our customer service is second-to-none. We have designed your shopping experience specifically with lighting and home furnishings in mind, creating a unique a customized experience to help you find exactly the right items for your project.

We operate now from our new headquarters, stocking many products in our larger warehouse and employing a number of American workers. As a smaller business we greatly appreciate your support and encourage you to give us a try. We back up all our sales with friendly and award-winning customer service, a generous return policy and professional after-sales care. We aim to ensure you'll be more than happy shopping with us.

You can learn more about us here.

At 20-50% off manufacturer list prices, you will not find a lower price than at LampsUSA. We monitor our competitor's websites and adjust our prices accordingly. We will price-match with most websites.

If you do find a lower price online, please e-mail us at sales@lampsusa.com. Please include the exact url of the webpage showing the competitor's item, the price of the item, any additional shipping fees, and that the model matches exactly to ours.

Please also include your contact information. Please note that our LOW PRICE GUARANTEE does not apply to clearance, auction, refurbished, factory seconds or items which are not the website's regular merchandise.

Once verified, we are usually glad to match the competitor's price and shipping, provided we can cover our costs. We do not price match against websites who are in violation of the manufacturer's minimum pricing policy and we recommend you do not purchase from those websites. We only sell first quality merchandise at tremendous value.

We only collect sales tax for orders shipping to Wisconsin. LampsUSA does not apply sales taxes to purchases made by non-Wisconsin residents.

We may also charge sales tax for certain drop-shipped orders, depending on the location of the shipping warehouse.

It depends on the manufacturer and the price of the item. Some purchases may qualify for special pricing and/or shipping. We will gladly pass on those savings from the manufacturer to you.

There is often a discount or coupon code available to save on the price of most items. Some manufacturers do not allow discounts, but most do. Coupon codes will be shown on product pages and in the Cart. When you "Checkout" your order and proceed to the checkout page, you can enter a coupon code.

To see if we can offer a bulk discount on larger orders, please call us toll-free at 1-877-526-7247 for a quote.

We frequently update prices to be the lowest on the internet. Where possible, we'll offer you discounts and coupons that you can use for a better deal.

We also offer a 120% price-matching guarantee. This means that if you find the exact same regular-priced product on another wesbsite or in an advertisement, we can usally match it and also give you a discount of 120% of the difference between the two price. ie you save the difference in price, plus 20% of that difference.

We strive to provide great products at low prices. The only time our prices change is to reflect changes in pricing from the manufacturers. Also, we pass any savings on to you if a manufacturer reduces the cost of an item. The current price shown on the website will be honored. If unsure of the current price, make sure to refresh the web page.

Once you add a product to your cart, the price should stay locked in so long as you do not remove the item. When you checkout, the price should be as expected.

We work hard to make sure all prices shown on our site are the lowest allowable prices we can sell online. We constantly monitor and update prices to make sure they are always accurate.

We reserve the right to not fulfill an order due to a pricing typo. We would never intentionally display a price that is unusually low just to attract attention.

If you're interested in placing a larger order or an order for multiple items, and would like a custom quote and bulk discount, please contact us.

If you're working on a larger project, are buying for a business or just want to negotiate the best price, please get in touch and we'll do our best to give you a great deal.

Shipping is only $9.99 per item to anywhere in the contiguous USA.

• $9.99 basic rate per item.
• Smaller items are only $4.99.
• Orders totaling $49 or above receive free ground shipping, except where expedited shipping is requested.
• Shipping to Hawaii, Alaska, or elsewhere outside the lower 48 states, requires us to charge actual post-office shipping rates which is likely to be higher than $9.99 per item, and does not provide free shipping.

Please refer to our shipping policy for full details.

This will depend on whether the item is in stock, where it ships from, how long it takes to process the order, how far it has to ship to your location, and potentially any disruptions due to weather etc.

Generally speaking, order are processed within 1 business day. Then we work to pack and ship the order. Items marked "quick ship" usually ship out within 1-2 business days from Wisconsin.

Other items may ship from a manufacturer's warehouse which can be located anywhere around the country. Some will ship within 1-3 business days of ordering, others may take a little longer. If there is a significant delay, such as for custom-made items, this will be noted on the product page.

Once an item ships out, a carrier such as UPS or Fedex will transport the item to your location. How long this takes depends mainly on the distance travelled. Usually most locations are reached within 3-5 business days but could be less. Most items shipping from our centralized Wisconsin location can reach most of the US mainland within 3 business days.

Overall, please allow on average about 3-5 business days for delivery on most items once you place your order. As soon as your item ships and we have tracking numbers we'll send them to you by email, and you can also access them by order lookup on our website.

Most items are shipped via FedEx or UPS. Many items ship from our warehouse located in Watertown, Wisconsin. Some items will ship directly from a manufacturer's warehouse which can be located anywhere in the USA. Some smaller items may ship by USPS.

We usually process your order within 1 business day. Most orders will ship out within 3-5 business days. Once shipped, transit times to your location vary based on the distance between the shipping location and your location. Typically this is within 1-5 business days for the USA.

We will notify you via e-mail if the normal delivery time cannot be met. Please inspect your items when you receive them, late returns will entail a restocking fee.

Yes, we can ship to Military APO's. Interested customers should submit their orders. Then, we will e-mail you with any additional freight charges. You will then have the option of accepting these charges or canceling your order.

The customer is responsible for any duties, taxes and fees for items shipped outside the United States. Currently, we are unable to ship outside the contiguous United States except for Military APO's.

Shipping outside the contiguous lower 48 states, such as to Hawaii, Alaska, Peurto Rico etc will require additional shipping fees. We will contact you to confirm that you accept the shipping charges before shipping the order.

We ship small packages to Canada, but larger items cannot ship to Canada due to high shipping costs and duties.

We generally do not ship internationally. Please contact us to confirm.

Yes most items can be returned for a refund. Generally you should inspect your items and report any damage or missing parts within 7 days of delivery, so that we can get you what you need. Otherwise you have 30 days to contact us for a return authorization prior to shipping anything back.

If there are any issues relating to something we did by mistake, or problems caused by the carrier, we will correct these as no charge to you.

Please refer to our return policy for full details.

Our website has been structured so that you can quickly find what you're looking for. If you have some idea of the type of product you need, everything is categorized. Use the navigation at the top of the page or the Menu in the corner to browse by categories. You'll find that if you narrow down to the lower-level categories, which are more specific, this will help to weed out items that you are not relevant to your interests.

When browsing items you'll find there are many types of items that may not be appropriate for your project. This is because each category can contain thousands of products. It is very useful to narrow down your search using the filters provided.

We especially encourage you to narrow by STYLE, as this helps you to home in on looks and themes that you like the look of or which match your room. See also our Shop by Style area. We've gone to great lengths to make sure all products are properly categorized by their design style, such as modern, traditional, farmhouse etc.

Also you can simply use our search box to search for types of items, colors, name brands, numbers of lights and so on. The search will try to direct you to the most appropriate part of the website.

If you're having trouble finding what you need or have questions about what kind of item would be most appropriate for your situation, please contact us for help.

We do not supply a printed catalog. Our website is our entire catalog, available 24 hours a day and 7 days a week. We sell many thousands of unique products which makes it difficult/costly to produce a printed catalog.

Please feel free to print images and product information from our website for your personal use.

We sell only the best American brands like: Ashley Lamps, Amanti Art, Arnsberg, Bulova, Capital Lighting, Craftmade, Dale Tiffany, Designers Fountain, Elk Lighting, Dolan Designs, ET2, Feiss, Finial Showcase, Fredrick Ramond, Hinkley, Howard Miller, Home Concept, Laura Ashley, Lite Source, Maxim, Meyda Tiffany, Monte Carlo Fans, Nuvo, Progress, Quorum, Quoizel, Ridgeway, Seiko, Seagull, Stiffel, and Uttermost.

To explore all our brands and see what products they offer, browser our Shop by Brand area.

LampsUSA strives to support American Made production when possible, although many of our products are manufactured in various countries. We source some of our lamp shades from Wisconsin and Illinois factories.

Unfortunately certain "soft-back" lampshades, which require lots of specialized hand-work are not produced in the US anymore since it would be prohibitively expensive.

Importing is unfortunately necessary on certain items and we will continue to source our items responsibly from respected factories and look for opportunities to bring more production back to the USA. (especially with high freight costs and tariffs.)

LampsUSA supports American Made brands like Stiffel and some of Meyda Tiffany, and we continue to search for more USA made lampshades and lighting.

Throughout the year, manufacturers release new product lines and discontinue old lines. We constantly work to make new designs available to you as soon as possible. Usually this is within a few months of them becoming available, to make sure that you have access to the latest looks and trends.

Please check back often to see the latest looks, fashion designs, trending themes and exciting new materials. We add several thousand new products every year.

Generally speaking all products we display are in stock, although some small percentage are temporarily out of stock. Product pages will show whether or not the item is in stock, and you won't be able to add the item to your cart if it is not available.

Usually our website will hide items which are out of stock so that they do not show on category pages. Sometimes these items may appear in search results and other widgets.

We refresh the inventory status of all products on a daily basis, so almost all the time when the website says an item is available it is available. Occasionally this might not be true if inventory is very low or our update is slightly delayed. Feel free to contact us to confirm.

For any questions about products, pricing, help with choosing items, extra information you need, assistance with finding items on the website, questions about orders, or knowing which types of items are most appropriate for your situation, please feel free to contact us for award-winning customer support.

Our USA-based staff are generally available Monday-to-Friday, from 8am to 5pm. Alternatively you can send us an email to sales@lampsusa.com and we will respond usually within 1-2 business days.

When you place an order, we'll contact you with an opportunity to review your purchase. Usually you will receive an email a short time after you have received the product. We recommend installing and using the product and then returning to the website to submit a review. We'd especially love to see a photo of your item in use, which you can submit along with your review.

When you submit a review, you can rate the product with up to 5 stars, and add your comments. Your comments not only assist other customer's in knowing whether you'd recommend an item or not, it also helps us to reassure people so that they may be more encouraged to know what to buy. Posting a review only takes a few minutes.

If you have a moment we greatly appreciate any and all sharing of our website with others. Please tell your family and friends about us to help spread the word. As a smaller business, your assistance in making more people aware of us is very helpful. You can also share web pages using the social-sharing links.

We particularly appreciate if you have a website or blog, adding a link to any page on our site. Even a simple link to our homepage: https://www.lampsusa.com will help. Even better, if you write any kind of article about us or feature us in any way on your website or social media, that would be awesome. Feel free to contact us if you have an idea for an article or are an influencer. We are also open to guest-blogging on your blog or site.

LampsUSA is offering an exciting affiliate program, in which you can help to sell LampsUSA products and earn a commission. Our program is operated through refersion.com and is open to everyone. You can sign up at lampsusa.refersion.com to become our affiliate. Once you have created an affiliate account at refersion, you will be able to access our affiliate program and sell our products.

As an affiliate, you will act like an independent sales-person and will find ways to send traffic (potential customers) to our website. Some affiliates do this via organic traffic on their own websites, or through paid ads. Refersion will provide you with special links to products which include tracking information tied to you. We will track these visitors, knowing that you sent them to us. If they place an order, you will receive a commission of 7% of their total order value.

LampsUSA offers thousands of fashionable products for sale, frequently updated inventory and competitive prices. Our website is user-friendly, state of the art, and designed to work well on all devices. Product retail prices range from less than $50 up to over $1000. Many customers purchase multiple items. Lighting sales can be hundreds of dollars. Every customer you send to us who places an order rewards you with real money!

Refer to our affiliate program page for full details.